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Last updated on 19th May 2021
We at Punjab Travels shall like to thank you for using Punjab Travels. The below mentioned terms and conditions are meant to make you aware of your rights and responsibilities towards using all our services provided by Punjab Travels, website at www.punjabtravelsbus.in / or android / iOS / progressive web applications (“apps”) (referred henceforth as “Punjab Travels”).
These terms and conditions apply for all existing and future customers of Punjab Travels across its services. Please read the terms and conditions carefully.
By accessing or using our services on www.punjabtravelsbus.in / or android / iOS / progressive web applications (“apps”), you are agreeing to legally binding terms and conditions with Punjab Travels.
You are free to not use our services in case you disagree with our terms and conditions. Your use of Punjab Travels is at your own risk and by using our services, you are agreeing to the risk to be exposed to content that you may find disagreeable.
“www.punjabtravelsbus.in ” and “Punjab Travels Apps on Android & iOS”, henceforth just referred as “Punjab Travels” is a bus travel & logistics player with its products built on Mantis Technologies Private Limited platform. (Mantis Technologies Private Limited is managed by Maventech Labs Private Limited, a subsidiary of Taiga Indo Private Limited with its registered office at Gopala Krishna Complex, 1st Floor, #45/3 Residency Road, Bengaluru, Bangalore-560025, Karnataka, India.)
All our customer service is provided through digital medium only and we do not either honor or monitor social media channels and other platforms for customer service, hence in case of any communication, you agree to call us at 08047107878, clearly mentioning your concerns, incidents, issues or requests or through our Feedback section on website and apps.
“Customers” or “you” or “your” as a customer of the Services. A customer is someone who accesses or uses the Punjab Travels Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Punjab Travels Services. By direct usage of Punjab Travels service or indirect usage through an individual or business or organization acting on behalf of you, you are voluntarily agreeing to be legally binding to this contract and its terms and conditions.
Bus operators or Bus Service providers or Merchants, referred henceforth as operators are entities owning or leasing, selling or operating bus inventory and its services on Punjab Travels.
All the trademark, logo, copyright with relation to usage of either name of operators or the fleet they operate lies with Punjab Travels itself. Mantis or Maventech Labs has no role or intention to violate any copyright, trademark rights. In case of any misinformation is found by customers, the same can be informed for validation and correction through post or email or through our feedback channels mentioned on our platform.
Customers can avail following services to complete a “booking” or “paid transaction” to buy a bus ticket or tickets:
Punjab Travels reserves the right to decide whether to give or not give various forms of discounts at any point of time as described below. Customers hold no right to demand for the same unless the voucher was issued as per 2.3.5.3 stated above. Punjab Travels in cases of multiple applicability of discounts applies maximum discount applicable. All discounts are non refundable in nature and are adjusted to refund value at the time of cancellation.
Punjab Travels from time to time runs promotional discount codes or promo codes on its website and apps. The rules and eligibility of discount codes are often also described on our checkout page under the discount section. Punjab Travels reserves the right to deny some or all of the customers the discount.
The company recognizes your right to privacy. When you visit our website or application, to provide you the right experience and service, we may collect following data:
We are collecting this data for several reasons, such as to understand your needs, improve our products and services, reach out to you with transactional and promotional messages to benefit you, contact you about our new product launches or any future incident or outage resolution.
We are committed to secure your data and keep it confidential. We have done all in our knowledge and power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software that help us safeguard all information we collect online.
We also use cookies on websites to perform the aforementioned experience and you agree by using our website and application to record the same. Please take note that cookies don’t allow us to take control of your computer in any way.
We do not store your card details or banking or financial information which you may use to perform a financial transaction. When you choose to pay for a transaction or recharge your account, you may be directed to a payment gateway website, page or screen. Visiting these Payment gateway or bank pages, screens are not governed by this privacy policy. Make sure to ensure your privacy & safety by checking the privacy policy of these websites or screens in case of any suspicion or concern.
We shall not lease, sell or distribute your personal information to any unauthorized entity, unless either we have your permission or law requires us to do so or there is change in business ownership at our end.
Please take a note this policy clause may get updated in future as per the change in business environment and though we are fully committed to protect your personal data, you may have complete freedom to not use our application in case you decide to not share the same with us which is essential for performing some critical functions inside the module.
Punjab Travels reserves the right to change some or all of the above contents of terms and conditions from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.
At our company, we are committed to keeping you informed about our services, offers, and upcoming promotions that may be of interest to you. As part of our Communication Policy, we may process your information to contact you via email, telephone, SMS, or other methods of communication.
By booking a ticket on our website or app, you agree to override your NDNC registration and authorize us and our representatives to contact you through call, RCS, WhatsApp, SMS, or email.
We value your privacy and understand the importance of keeping your personal information confidential. Therefore, we assure you that any information shared with us will be kept on a confidential basis and will only be shared with third parties for evaluating and processing the ticket related information to provide you relevant information on services, offers, and any upcoming promotions that may be of interest to you.
If you have any questions or concerns about our Communication Policy, please feel free to contact us. We reserve the right to change some or all of the above contents of our communication policy from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.